Voicemail with TERAVoice
TERAVoice is a feature rich and customizable
voicemail system. Every mailbox can have an arbitrary number of different
greeting messages scheduled for different dates, times and days of week. In
addition to audio files, a text can be entered for all greeting messages
which is synthesized and played back using Text-to-Speech (TTS). Users can
be notified of new calls or messages on their pager or mobile phone, by
e-mail with the voice message attached or by the Message Waiting Indicator
(MWI) on their PBX's telephone.
TERAVoice also comes with a Windows Client Application which
allows to monitor one or more mailboxes and listen to new voice messages. A
remote control mode allows to listen to new and saved messages and to
configure most mailbox setting from any telephone.
Unified Messaging
In a world of information and communication with
increasing requirement in terms of productivity
and
flexibility there is a growing demand for efficient
messaging and communication solutions. The goal
is
to target all kind of communication like e-mail,
voice messages, fax, SMS, telex and others to a
single location, usually your e-mail inbox. While
solutions exist trying to offer all services in
a
single product, support for each single transport
medium often lacks full featured capabilities.
TERAVoice in contrast is specialized in telephony
services providing flexible support for integration
with other messaging systems, allowing customers
to
continue using the platform of their choice.
Notification
Users can be notified about new calls or new messages with various
options:
- E-mail notification of new messages
An e-mail message is sent to the configured e-mail address each time a
new message is recorded. An audio file of the message is attached to the
e-mail
- E-Mail notification of new calls
For those calls where the caller does not leave a message a notification
e-mail can be sent to a different e-mail address. This allows the
subscriber to permanently keep up with all received calls. This function
can be also used for creating call-logs in the messaging system. As an
example a MS Exchange Public Folder's e-mail address can be used in
order to create a call log in this folder.
- SMS or pager notification
This method allows receiving notification messages on your mobile phone
or pager either for all calls or only for those with a recorded message.
The sender number for SMS messages can be set to the number of a remote
control Call Handler for quick dialing into the remote control box
- MWI notification
Many PBX systems allow signaling new messages via the MWI-Indicator
(Message Waiting Indicator) on their PBX telephones. This is done by
dialing a certain special number for switching on and off.
- TERAVoice Client Application
TERAVoice comes with a small Windows client application which loads in
to the system tray. New messages are indicated via the tray icon and can
be listened locally via the computer system's speakers.
Reverse Number Lookup
TERAVoice comes with a plugin architecture which allows to do a reverse
lookup on incoming calls. Currently an
Active Directory plugin is delivered
with TERAVoice, more plugins for MS Exchange contacts, general database
lookup, general LDAP lookup and some phone number CD will be provided.
Microsoft Exchange Server
Through the use of SMTP, TERAVoice can easily integrate with
Microsoft
Exchange Server to build a unified messaging solution by extending MS
Exchange with a voice mail solution.
Lotus Notes
Through the use of SMTP, TERAVoice can easily integrate with
Lotus Notes
to a unified messaging system by extending Lotus Notes by a voicemail
system.
Telephony Hardware
TERAVoice supports a broad range of telephony hardware and three CAPI
based VoIP stacks (H.323 and SIP) . The supported hardware can be divided in
four basic categories:
More information about the supported brands and devices can be found on
our Hardware Compatibility List.