Incident Support
 
Incident Support

Support options
TERASENS offers several options for getting support on our products. Most of our products include free 30-day installation support via e-mail. Please contact sales@terasens.de or look at the product information pages to see what kind of support is included with your product. Below is a list of all support options:
 

  • Self-help support using our knowledge-base
    Please have a look at our knowledge-base first. Articles about tips and tricks, common problems and confirmed bugs can be found there.
     
  • Free installation support via e-mail
    Included with most of our products. Please send your support request to support@terasens.de including your complete contact information, serial number and proof of purchase.
    IMPORTANT: This kind of support only includes help regarding setup and installation. You must use one of the other options for all other types of support!
     
  • Incident support via e-mail or phone
    You must purchase one or more support incidents before submitting an incident. Please contact support@terasens.de for purchasing incidents.
    Problems considered as bugs in our products will not be charged!
     
  • Support contracts
    If you need support on a more regular basis please consider signing a support contract, to get the best service possible and the fastest response times. Fur further information on our support contracts please contact sales@terasens.de
     

 

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