TERASENS offers several options for getting support on our products. Most of our products include free 30-day installation support via e-mail. Please contact firstname.lastname@example.org or look at the product information pages to see what kind of support is included with your product. Below is a list of all support options:
- Self-help support using our knowledge-base
Please have a look at our knowledge-base first. Articles about tips and tricks, common problems and confirmed bugs can be found there.
- Free installation support via e-mail
Included with most of our products. Please send your support request to email@example.com including your complete contact information, serial number and proof of purchase.
IMPORTANT: This kind of support only includes help regarding setup and installation. You must use one of the other options for all other types of support!
- Incident support via e-mail or phone
You must purchase one or more support incidents before submitting an incident. Please contact firstname.lastname@example.org for purchasing incidents.
Problems considered as bugs in our products will not be charged!
- Support contracts
If you need support on a more regular basis please consider signing a support contract, to get the best service possible and the fastest response times. Fur further information on our support contracts please contact email@example.com