IVR System - Interactive Voice Response

TERAVoice can be used to implement a broad range of different Interactive Voice Response IVR applications like:

Automated Attendants Voice Menus Information and Announcement Lines Toll Free Services 0900 Services ACD Systems - Call Distribution Telephone Ordering and Payment Polls and Surveys Televoting Inbound Call Center

Hotlines and Helpdesk Alerting and Reminder Services Dating and Chat Lines Predictive Dialer Outbound Calls Prepaid Phone Services Home Automation Ticket Reservations Stock Quotes and may other IVR Solutions

With the builtin IVR Voice Menu Call Handler, many types of IVR solutions can be implemented with ease. Depending on buttons pressed by the caller or configurable timeouts, certain actions can be performed. Those actions can be for example to switch to a different Voice Menu or to another Call Handler like a Voice Mailbox or any other Call Handler, the call can be transfered to a certain extension via the PBX or with TERAVoice internal bridging, even to a Voice over IP terminal.
More complex IVR applications can be implemented with simple IVR scripts which allow other tasks like database access or other automation tasks. This is often easier than graphical "IVR Builders" which seem to be so easy to use at first sight, but often result in problems when trying to implement a certain IVR behaviour.

 

For more information on Interactive Voice Response Capabilities in TERAVoice please refer to the Voice Menu call handler, the IVR Module call handler and the Waiting Queue call handler. Real world examples can be found on the TERAVoice in Use page.

Wikipedia Information: Wikipedia: IVR Systems and Wikipedia: ACD Systems