TERAVoice can be used to implement a broad range
of different Interactive Voice Response IVR applications like:
- Automated Attendants
- Voice Menus
- Information and Announcement
Lines
- Toll Free Services
- 0900 Services
- ACD Systems - Call Distribution
- Telephone Ordering and Payment
- Polls and Surveys
- Televoting
- Inbound Call Center
|
- Hotlines and Helpdesk
- Alerting and Reminder Services
- Dating and Chat Lines
- Predictive Dialer
- Outbound Calls
- Prepaid Phone Services
- Home Automation
- Ticket Reservations
- Stock Quotes
- and may other IVR Solutions
|
With the builtin IVR
Voice Menu Call Handler, many
types of IVR solutions can be implemented with
ease. Depending on buttons pressed by the caller
or configurable timeouts, certain actions can be
performed. Those actions can be for example to switch
to a different Voice Menu or to another Call Handler
like a Voice Mailbox or any other Call Handler,
the call can be transfered to a certain extension
via the PBX or with TERAVoice internal bridging,
even to a Voice over IP terminal.
More complex IVR applications can be implemented
with simple IVR scripts which allow other tasks
like database access or other automation tasks.
This is often easier than graphical "IVR Builders"
which seem to be so easy to use at first sight,
but often result in problems when trying to implement
a certain IVR behaviour.

For more information on
Interactive Voice Response Capabilities in
TERAVoice please refer
to the
Voice
Menu call handler, the
IVR Module call
handler and the
Waiting Queue
call handler. Real world examples can be found on
the
TERAVoice in Use page.
Wikipedia Information:
Wikipedia: IVR
Systems and
Wikipedia: ACD
Systems
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